{"id":662,"date":"2017-06-27T07:05:37","date_gmt":"2017-06-27T07:05:37","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=662"},"modified":"2022-05-23T13:26:27","modified_gmt":"2022-05-23T11:26:27","slug":"terminos-y-condiciones-de-compra","status":"publish","type":"page","link":"https:\/\/fonestockroom.com\/en\/terminos-y-condiciones-de-compra\/","title":{"rendered":"T\u00e9rminos y Condiciones de compra"},"content":{"rendered":"

FONESTOCKROOM Terms and Conditions<\/h3>\n

The aim is to communicate Fonestockroom's after-sales service policies to its customers. This document has been created to optimize customer service within the e-commerce platform in a fair and efficient manner.
\nGood customer service is fundamental to achieving a good track record for Fonestockroom; this document defines our commitment and creates the foundation for a fruitful and successful collaboration between the two parties.
\nAll terms beginning with a capital letter are covered by the General Terms and Conditions of Sale or the Terms and Conditions that the seller declares to know perfectly by having read and accepted them.<\/p>\n

Customer service<\/h3>\n

Fonestockroom's vision of customer service:
\nProviding customer support means more than just responding to problems. Above all, it means sending the correct product (model and aesthetic grade) within the advertised delivery time. It also involves answering any questions they may have and anticipating them by using the messaging tools offered on the platform to minimize incidents and the number of conversations.<\/p>\n

FONESTOCKROOM COMMITMENTS<\/h3>\n

ARTICLE 1 \u2013 The pre-sale<\/strong><\/p>\n

Products sold on the Platform must comply with Spanish and European legislation. All products advertised on the platform must have passed a series of checks before being offered for sale.
\nOnly fully checked and fully functional 100% products can be sold.<\/p>\n

Our sales service covers mainland Spain and the Balearic Islands. We do not sell to the Canary Islands.<\/p>\n

1.1 Checks<\/strong><\/h4>\n

The checkpoints are as follows:<\/p>\n

\u2013 Buttons \u2013 Carrier unlocking \u2013 Wi-Fi\/ Bluetooth\/ 3G\/ 4G<\/p>\n

\u2013 Microphone and speakers \u2013 SIM tray \u2013 Cameras<\/p>\n

\u2013 IMEI \u2013 Headphones \u2013 Reset to factory settings<\/p>\n

\u2013 Proximity sensors \u2013 Oxidation \u2013 Jack<\/p>\n

\u2013 Charger \u2013 Touch\/Face ID \u2013 Flash<\/p>\n

- Grid<\/p>\n

In addition, the Seller must inform us of:<\/p>\n

1. The batteries:
\n\u2013 Guarantee wear below 20%<\/p>\n

2. The screens:
\n\u2013 Are they new\/refurbished\/original?
\n\u2013 Checked by machine\/software\/manually, etc.
\n\u2013 When they are replaced by new\/refurbished\/compatible ones<\/p>\n

1.2. The aesthetic quality of smartphones<\/strong><\/h4>\n

The external condition of the Products will correspond to the following aesthetic grades. A dent or scratch is sufficient to consider it in a lower aesthetic category, as this usually generates a large number of product returns from dissatisfied customers.
\nIn any case, the products must be tested, verified, and cleaned by the seller before being listed for sale on the Platform. Only functional 100% products will be sold within Fonestockroom.<\/p>\n

Reminder of the three aesthetic grades available at Fonestockroom:<\/p>\n

LIKE NEW: <\/strong>It may contain aesthetic details that will not be visible when the product is held 30 centimeters away.<\/p>\n

GOOD CONDITION: <\/strong>Device with minor aesthetic imperfections on casing and\/or screen that may be visible when the product is held at a distance of 30 centimeters.<\/p>\n

Grade Without Face\/Touch ID:<\/strong>\u00a0Devices that work correctly. Good aesthetic quality but they do not have Face\/Touch ID functionality.<\/p>\n

1.3 Customer Information<\/strong><\/p>\n

At Fonestockroom, we prioritize providing clear, fair, and transparent information about the product and the terms of sale at every stage of the customer relationship.
\nWe provide all consumer customers with the pre-contractual information required by the Consumer Code. We also guarantee the customer the effective exercise of their legal right of withdrawal.<\/p>\n

1.4 Product Stock Management<\/strong><\/h4>\n

Stock is updated regularly by the seller and order cancellations due to a stock problem must be communicated to customers within a maximum of 24 hours.
\nOrder cancellations have a major negative impact on the customer experience, so we organize stock efficiently using specialized software.
\nTo avoid cancellations if the product is not in stock, we will, whenever possible, try to find an alternative solution with the customer within a maximum of 24 hours.<\/p>\n

ARTICLE 2 \u2013 Shipping of Products<\/h3>\n

Shipping is an increasingly important issue for e-commerce and a sensitive topic for customers.
\nTo achieve this, we partner with the most prestigious shipping companies, striving to ensure accurate order tracking and adherence to advertised delivery times to guarantee a positive shopping experience.<\/p>\n

2.1 Packaging<\/strong><\/p>\n

Corporate packaging suitable for the product, preventing damage during transport.<\/p>\n

2.2 Proof of purchase<\/strong><\/p>\n

Each package sent must contain the Fonestockroom purchase receipt.<\/p>\n

2.3 Delivery times<\/strong><\/p>\n

The product will be shipped during the 24 business hours after the order has been validated<\/strong>. The delivery times offered by the carrier are 24 or 48 working hours.<\/p>\n

2.4 Order tracking<\/strong><\/p>\n

The order tracking number and the name of the shipping company must always be provided to the customer and must correspond to their order. The customer should be able to track their order as soon as they receive the tracking number.<\/p>\n

ARTICLE 3 \u2013 After-sales<\/h3>\n

The goal is to make after-sales service as easy and efficient as possible for the customer. Treating a customer well emphasizes service quality, which in turn contributes to customer loyalty, even if they have received a defective product.<\/p>\n

3.1 Regarding Product Shipments<\/strong><\/p>\n

In case of a shipping delay, inform the customer of the new delivery date, offer a goodwill gesture, and provide them with the tracking number again.
\n\u2013 In the event of a lost package, proceed with the customer's refund within 48 hours. If the customer explicitly requests a similar product, do not proceed with the refund.
\nI will refund you, but if possible, send you a new product.
\n\u2013 In the event of a package not received by the customer despite having received delivery confirmation from the carrier, an investigation should be initiated with the carrier with the following
\nThe seller will need to provide the following documentation: a sworn written statement from the customer and a photocopy of their ID. Once the investigation has begun, the customer must be reimbursed within 72 hours.<\/p>\n

3.2 Respond to customers as soon as possible.<\/strong><\/p>\n

The faster you respond, the more satisfied your customers will be. That's why our goal is to reply to customers within 24 hours of their message, or 48 hours at the most.<\/p>\n

3.3 Message Quality<\/strong><\/p>\n

We send well-constructed and pleasant messages (\u201cHello,\u201d \u201cWe apologize for the inconvenience,\u201d \u201cBest regards\u201d). These are the small details that make all the difference. We communicate with our customers using complete sentences, in a relevant and effective way, to minimize the number of messages exchanged.<\/p>\n

3.4 Returns Management<\/strong><\/p>\n

\n
\n

According to our terms of service, our customers are not responsible for shipping their device if they change their mind or wish to claim under warranty. Fonestockroom will cover the shipping costs if the device has a functional defect covered by the warranty.<\/p>\n<\/div>\n<\/div>\n

3.5 Multiple returns<\/strong><\/p>\n

(Customers are not informed to prevent abuse)<\/p>\n

a) Double return
\nIf the Customer has to return the Product a second time due to a technical fault, it must be replaced with an identical one or refunded.<\/p>\n

b) Triple refund
\nIf the Customer must return the Product for the third time due to a technical fault, the customer will receive (if requested) a full refund of their purchase.<\/p>\n

3.6 Accessories<\/strong><\/p>\n

The accessories included with the purchase of the device are gifts offered by Fonestockroom. These devices are not covered by warranty unless they malfunction upon receipt of the device.<\/p>\n

3.7 Time limit for processing a return<\/strong><\/p>\n

From the date of receipt of the product, we have 5 business days to repair, replace or refund the customer.<\/strong><\/p>\n

3.8 Commercial gestures<\/strong><\/p>\n

Commercial gestures are recommended when the service offered does not correspond to what was advertised to the customer when they placed the order.<\/p>\n

TERMINAL PURCHASE CONDITIONS<\/h2>\n

Refurbished by an Apple-certified service provider<\/p>\n

For purchase requests via the application form:<\/h4>\n

1- The client will receive an approximate rating based on the characteristics described in this form.<\/p>\n

2- If the purchase price of your terminal is accepted, we will proceed with the collection, without shipping costs, and verification of said characteristics.<\/p>\n

3- If the data provided in the form matches our verification and economic proposal, immediate payment will be made to the current account you indicate.<\/p>\n

4- In case of differences between the State provided by this form and its actual State after our verification, the client will be informed of said discrepancy and the client will have to give us in writing by email their agreement with the new valuation price to make the payment in the current account that they indicate to us.<\/p>\n

FONESTOCKROOM RETURN AND WARRANTY<\/h2>\n

Refurbished by an Apple-certified service provider<\/p>\n

Returns<\/h3>\n

All terminals sold by Fonestockroom are in perfect working order and have been repaired or checked by an Apple-certified expert.
\nFonestockroom checks the correct functioning of the device with specific software that also measures battery performance.
\nAfter-sales service via form, email or telephone in our contact page.<\/a><\/p>\n

The customer has 14 days to withdraw from the purchase and receive a refund without giving any reason.<\/p>\n

After a period of 14 days from the delivery of the terminal, the 1-year warranty from its purchase will come into effect under the following conditions:
\n1. The refund will never be in cash unless agreed with the company.
\n2. The client agrees to inspect the purchased equipment in order to expedite the detection of any faults.
\n3. The warranty must handle the shipping and return logistics<\/p>\n

Warranty<\/h3>\n

1 year warranty on the device.<\/p>\n

It does not cover failures resulting from impacts or negligent practices on the part of the customer.<\/p>\n

Applicable to new or used devices of "Perfect" and "Like New" aesthetic grade.<\/p>\n

Fonestockroom does not provide warranty on terminal equipment and\/or accessories that show traces of moisture, physical damage (bumps, scratches, etc.) or signs of having been opened, manipulated and\/or intervened by unauthorized personnel.<\/p>\n

Equipment repair (Delivery of the device in use)<\/h3>\n

Since the fault is irreparable within the warranty period, a device in stock will be delivered or a credit note will be issued to the customer, as best suits the parties.<\/p>\n

Every warranty must be identified with its fault; otherwise, the time required for inspection and repair of the equipment may be affected.<\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

T\u00e9rminos y Condiciones de FONESTOCKROOM El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"yoast_head":"\nT\u00e9rminos y Condiciones de compra - Fonestockroom Apple<\/title>\n<meta name=\"description\" content=\"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fonestockroom.com\/en\/terminos-y-condiciones-de-compra\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple\" \/>\n<meta property=\"og:description\" content=\"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fonestockroom.com\/en\/terminos-y-condiciones-de-compra\/\" \/>\n<meta property=\"og:site_name\" content=\"Fonestockroom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fonestockroom.com\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-23T11:26:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FoneStore_es\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/\",\"url\":\"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/\",\"name\":\"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple\",\"isPartOf\":{\"@id\":\"https:\/\/fonestockroom.com\/#website\"},\"datePublished\":\"2017-06-27T07:05:37+00:00\",\"dateModified\":\"2022-05-23T11:26:27+00:00\",\"description\":\"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.\",\"breadcrumb\":{\"@id\":\"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/fonestockroom.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u00e9rminos y Condiciones de compra\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fonestockroom.com\/#website\",\"url\":\"https:\/\/fonestockroom.com\/\",\"name\":\"Fonestockroom\",\"description\":\"Venta Directa de iPhone Reacondicionado con garant\u00eda\",\"publisher\":{\"@id\":\"https:\/\/fonestockroom.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fonestockroom.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/fonestockroom.com\/#organization\",\"name\":\"Fonestockroom\",\"url\":\"https:\/\/fonestockroom.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/fonestockroom.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/fonestockroom.com\/wp-content\/uploads\/2018\/08\/fonestore-Logotipo.png\",\"contentUrl\":\"https:\/\/fonestockroom.com\/wp-content\/uploads\/2018\/08\/fonestore-Logotipo.png\",\"width\":773,\"height\":199,\"caption\":\"Fonestockroom\"},\"image\":{\"@id\":\"https:\/\/fonestockroom.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/fonestockroom.com\/\",\"https:\/\/x.com\/FoneStore_es\",\"https:\/\/www.instagram.com\/fonestockroom.com\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple","description":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fonestockroom.com\/en\/terminos-y-condiciones-de-compra\/","og_locale":"en_GB","og_type":"article","og_title":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple","og_description":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.","og_url":"https:\/\/fonestockroom.com\/en\/terminos-y-condiciones-de-compra\/","og_site_name":"Fonestockroom","article_publisher":"https:\/\/www.facebook.com\/fonestockroom.com\/","article_modified_time":"2022-05-23T11:26:27+00:00","twitter_card":"summary_large_image","twitter_site":"@FoneStore_es","twitter_misc":{"Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/","url":"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/","name":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple","isPartOf":{"@id":"https:\/\/fonestockroom.com\/#website"},"datePublished":"2017-06-27T07:05:37+00:00","dateModified":"2022-05-23T11:26:27+00:00","description":"T\u00e9rminos y Condiciones de compra - Fonestockroom Apple. El objetivo es el de comunicar a los clientes de Fonestockroom las pol\u00edticas de servicio post-venta.","breadcrumb":{"@id":"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fonestockroom.com\/terminos-y-condiciones-de-compra\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/fonestockroom.com\/"},{"@type":"ListItem","position":2,"name":"T\u00e9rminos y Condiciones de compra"}]},{"@type":"WebSite","@id":"https:\/\/fonestockroom.com\/#website","url":"https:\/\/fonestockroom.com\/","name":"Fonestockroom","description":"Direct Sale of Refurbished iPhones with Warranty","publisher":{"@id":"https:\/\/fonestockroom.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fonestockroom.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/fonestockroom.com\/#organization","name":"Fonestockroom","url":"https:\/\/fonestockroom.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/fonestockroom.com\/#\/schema\/logo\/image\/","url":"https:\/\/fonestockroom.com\/wp-content\/uploads\/2018\/08\/fonestore-Logotipo.png","contentUrl":"https:\/\/fonestockroom.com\/wp-content\/uploads\/2018\/08\/fonestore-Logotipo.png","width":773,"height":199,"caption":"Fonestockroom"},"image":{"@id":"https:\/\/fonestockroom.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/fonestockroom.com\/","https:\/\/x.com\/FoneStore_es","https:\/\/www.instagram.com\/fonestockroom.com\/"]}]}},"_links":{"self":[{"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":3,"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"predecessor-version":[{"id":10754,"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/pages\/662\/revisions\/10754"}],"wp:attachment":[{"href":"https:\/\/fonestockroom.com\/en\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}