2 or 12 month warranties

The warranty period depends on the price you paid for the device. You can find the warranty period on your invoice. (see invoice).

Fonestockroom does not offer a warranty on the terminal and/or accessories that show traces of moisture, physical damage (bumps, scratches, etc.) or signs of having been opened, manipulated and/or intervened by unauthorized personnel.

If your device is under warranty, you must complete the Incident Report form. Once we receive the form, the relevant department will contact you to process your report.

Upon receiving and inspecting the device, our technical service will examine the terminal and contact you to resolve the issue. It is essential that the device is restored to factory settings and has no iCloud passcode/account.

If the fault is irreparable within the warranty period, a device in stock will be delivered, or if that is not possible, a credit note will be issued.

The device must be sent along with the purchase invoice. The item must be packaged in a well-protected box to prevent damage during shipping.

Withdrawal period

The withdrawal period does not apply to products invoiced to resellers.