User information

Frequently asked questions

The price includes 12 months warranty, white box, charger and cable. You can also omit these conditions and reduce the price of the refurbished iPhone by using the coupons #2MONTHS (2 months warranty, € 10 less than the original price) #SINCAJA (without box and accessories, € 3,80 less than the original price).

Yes, all the terminals sold by Fonestockroom are in perfect working order and have been repaired or serviced by our team of Apple certified experts.

Fonestockroom checks the correct functioning of the device with specific software that also measures the performance of the batteries.

Your order has a preparation time of 1 day, so it will be shipped the day after the paid order is received.

In addition, we have free 48/72 hours shipping. If you want a 24 hours express delivery, the cost is € 5.

Yes, we can ship to a different address than the billing address. The package with the phone will go without Fonestockroom logo and without invoice.

Once you have 3 units in the cart, the corresponding discounts will be automatically applied. You can see the details in the cart summary.

You should fill out the incident form here, the corresponding department will indicate the process to resolve your incident.

No, we do not offer a withdrawal period, so a phone can only be returned for a single incident.

We guarantee that all batteries have at least 80% service life. For BAT 100% grade the battery has 100% service life.

Only phones with MS (message) grade have unknown component message, due to replacement of one or more of its components. All other grades are guaranteed to be without message.

Fonestockroom invoices only to certified resellers. If you do not have a certificate you must make the purchase through our website for individuals